Terms and Conditions for House Clearance Osterley
Welcome to our House Clearance service in Osterley. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by these terms.
Introduction
Our House Clearance services aim to provide efficient and respectful removal of unwanted items from your property. These terms outline the rules and guidelines under which we operate to ensure a smooth and satisfactory experience for all parties involved.
Definitions
- Service Provider: Refers to our House Clearance Osterley team.
- Client: The individual or entity requesting our services.
- Property: The location where the clearance is to take place.
Services Offered
Scope of Services
We offer comprehensive house clearance services including removal, transportation, and disposal of items. Our services cover:
- Residential house clearance
- Office clearance
- Estate clearance
- Garden clearance
Pricing and Payment Terms
Our pricing is competitive and based on the volume of items to be cleared and the complexity of the job. Payment Terms are as follows:
- Payment is due upon completion of the service unless otherwise agreed.
- We accept various forms of payment including cash, credit/debit cards, and bank transfers.
- Additional costs may apply for hazardous or bulky items.
Customer Responsibilities
As a client, you are responsible for:
- Providing accurate information about the property and items to be cleared.
- Ensuring access to the property on the scheduled date and time.
- Securing any sensitive or confidential items prior to our arrival.
Our Responsibilities
We commit to:
- Arriving on time and completing the clearance within the agreed timeframe.
- Handling all items with care and respect.
- Properly disposing of or recycling items in accordance with environmental regulations.
- Maintaining clear communication with the client throughout the process.
Cancellation and Refund Policy
If you need to cancel our services, please notify us at least 48 hours in advance. Refunds are subject to the following conditions:
- Cancellations made within 48 hours may incur a cancellation fee.
- Refunds for services not rendered will be processed promptly.
- No refunds will be provided for partial services.
Liability and Insurance
We carry adequate insurance to cover any accidental damage or loss during the clearance process. However, our liability is limited to the value of the insured items. We are not responsible for:
- Pre-existing damage to property or items.
- Items left in unsafe or inaccessible areas.
- Personal injuries occurring before, during, or after the clearance.
Data Protection
Your personal data is important to us. We adhere to all relevant data protection laws and ensure that your information is:
- Collected and used solely for providing our services.
- Stored securely and protected against unauthorized access.
- Not shared with third parties without your consent, except where required by law.
Dispute Resolution
In the event of a dispute, we encourage open communication to resolve issues amicably. Should a resolution not be reached, the following steps will be taken:
- Mediation by a neutral third party.
- Arbitration in accordance with local laws.
Amendments to Terms
We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes through appropriate channels. Continued use of our services constitutes acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal actions arising from these terms shall be subject to the exclusive jurisdiction of the courts in this region.
By utilizing our House Clearance services in Osterley, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.